ground OPERATIONS training
BECAUSE EVERY TOUCHPOINT SHAPES THE PASSENGER EXPERIENCE
Training engineered to elevate human behavior AND performance
Ground Handling in Business Aviation follows principles entirely different from commercial airline operations. Private Jet passengers expect seamless coordination, elevated service culture, absolute discretion and flawless safety standards and crews expect that every process on the ground supports operational efficiency and the onboard experience. At Factor Human, we help FBOs, GATs and service providers build handling standards that match the expectations of modern Business Aviation.
Delivered on-site or online - Worldwide
MASTERING THE
ART OF VIP Ground SERVICE
GLOBAL VIP EXCELLENCE TRAINING
Setting the Standard in Luxury Service & Human Behavior
Excellence Guest
Experience Architecture
We design and manage premium guest experiences under real oper-ational conditions. By understanding UHNWI expectations, behavioral psychology& service sequencing, participants learn to structure every interaction intentionally, from 1st contact to final handover.
VIP-Service Excellence &
Premium Ground Operations
We train handling agents, ramp teams and lounge staff to master the full Business Aviation service chain, from the aircraft arrival to departure. Our program focuses on understanding the crew’s perspective & ensuring every touchpoint is safe, structured & seamless.
PRIVATE JET CATERING Excellence & CONCEPT DESIGN
We help understanding that Business Aviation Catering requires precision far beyond traditional culinary operations, from portioning for small galleys to packaging for turbulence, varying cabin pressure and different aircraft type& passengers expectation
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OUR PROMISE
Programs that strengthens the human element
Our programs integrate
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EASA-aligned safety and procedural standards
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Human Factors principles tailored to ground handling
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high-end service culture specific to private aviation
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measurable improvements in efficiency, coordination
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Improved client satisfaction (crew as well as passengers)
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customized implementation that fits your operation exactly
Because the human element defines every moment of
the service chain
THE FACTOR HUMAN MODEL
Audit → Plan → Implementation
Every Business Aviation operation is unique
From passenger profiles and aircraft types to facility layout, local procedures, cultural expectations and workflow realities. That is why our work never begins with a standard course. Instead, we start with a precision audit that reveals the true state of your operation:
Instead, we start with a precision audit,
that reveals the true state of your operation:
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On-site assessment of processes, team performance and coordination
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Analysis of Human Factors, communication flows and operational risks
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Evaluation of service culture, passenger & crew journey design
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Identification of procedural gaps, inefficiencies and behavioural patterns
Based on this assessment, we develop a
customized training and improvement plan that:
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aligns with your specific operation, staffing, aircraft mix and environment
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strengthens both safety and service excellence
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integrates Human Factors, clear processes and professional behaviour
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is fully implementable and delivers measurable results
Our mission: to help you achieve holistic operational excellence that passengers notice, crews appreciate and operators benefit from.
Tell us about your operation and we will assess your needs and create a tailored training solution for your
FBO, GAT or ground Operation team